HHCLA's Training & Education team has a wide variety of training options that cover Evidence Based Practices, Human Behavior & Health, Case Management and Substance Use Interventions.  Our interactive approach to training, full of small group discussions, workbook reflections, project-based activities and mixed media will keep participants engaged and part of the learning. 

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Whether you have a new cohort of staff members or would like a refresher for your team, we can meet your training needs!

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REQUEST A TRAINING:

1. Check our Catalog below for titles, summaries & learning objectives

2. Send an email to trainingandeducation@hhcla.org

3. Meet with our team to coordinate your next training

4. Receive an invoice for training

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*Note - Bulk Orders of 4 or more trainings for your organization will receive a 15% off discount!

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CATALOG:

 

Individual Modules

Every training listed below is 3 hours long - $45/person -

20 person minimum, 30 person maximum

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BEHAVIORAL HEALTH - UNDERSTAND & RESPOND

An holistic approach to looking at the mental, physical & spiritual well-being of an individual.  This training looks at common diagnoses and tangible ways to support and respond to someone.  Particular focus is given to cultural awareness and humility as it relates to this topic.

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Learning Objectives

1. Define the most common Behavioral Health conditions we may be interacting with

2. Explore cross-cultural definitions and expressions of these conditions

3. Discuss and explore approaches to responding and supporting individuals

4. Identify barriers to receiving services and making referrals

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BOUNDARIES & ETHICS

An interactive workshop examining personal and professional boundaries.  Opportunities to discuss and understand why we struggle with boundaries and what to be aware of. Ethical and legal responsibilities of social service workers are reviewed, and ethical dilemmas explored.

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Learning Objectives

1. Define personal and professional boundaries, recognize boundary violations

2. Discuss and clarify ethical dilemmas and conflicts

3. Apply the Case Management Code of Ethics to realistic situations and ethical conflicts

4. Identify and apply appropriate interventions when considering ethical dilemmas

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BURNOUT PREVENTION

A primer in understanding burnout. Classic stages, symptoms and coping strategies are considered, as is the role of vicarious trauma.  Participants are given space to discuss and share with each other personal challenges in regards to burnout, practices of self-care, and experiences of community care.

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Learning Objectives

1. Define burnout and identify common symptoms

2. Identify five stages of burnout and describe features of each

3. Assess stress and healthy coping strategies

4. Recognize and discuss burnout prevention and reduction methods

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CULTURAL DIVERSITY

A learning exploration of the language of culture, cultural humility and key value of self reflection. Client perceptions and behavior are examined through a cultural lens, and applying the practice of Cultural Humility is introduced.

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Learning Objectives

1. Explore the language of culture and discuss common and divergent values among individuals

2. Recognize the need for self-assessment and reflection to work effectively with a diverse client population

3. Identify the impact of culture on client behavior and how it impacts client perception of service providers

4. Recognize the relationships between individual uniqueness and culture relative to assessment and intervention

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CRISIS INTERVENTION

This training will explore a holistic view to intervention, which includes prevention, in-the-moment response and effective follow-up.  This training will allow participants to hear from each other and share their experiences in managing crises that come up across areas such as evictions, mental health crises, and intent to harm.

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Learning Objectives

1. Consider how to create a plan for and recognize a crisis before it happens

2. Explore the 6 step Crisis Intervention Model

3. How to support clients to develop self-efficacy in managing crises

4. Look at follow-up steps and plans for post-crisis management

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DOMESTIC VIOLENCE / INTIMATE PARTNER VIOLENCE

An introduction to domestic violence and intimate partner violence, including forms and cycles of abuse. Interventions for homeless service providers are presented and discussed.  An exploration of Harm Reduction as it applies to cycles of abuse is present throughout, especially in regards to approaching a client as a compassionate witness.

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Learning Objectives

1. Define domestic violence / intimate partner violence (IPV)

2. Recognize the cycle of abuse, and discuss the dynamic from various perspectives

3. Detail the connection between DV/IPV and homelessness

4. Observe and discuss interventions which have proven helpful to survivors

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HIPAA: PROTECTING HEALTH INFORMATION

An overview of the law protecting health information and the social service worker's privacy obligations and clients' rights.  Through interactive discussions, reflections and scenarios, participants are able to see how HIPAA may be something to consider in most day-to-day interactions.

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Learning Objectives

1. Identify information that must be protected under HIPAA privacy laws

2. Recognize and define the Privacy Rule, the Security Rule and the Brief Notification Rule

3. Identify your role in maintaining privacy of protected health information

4. Identify consequences for non-compliance

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HARM REDUCTION

An exploration of the philosophy and practice of Harm Reduction relative to substance use and other harmful behaviors. Participants will examine its history and effectiveness, with a focus on destigmatizing substance use.

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Learning Objectives

1. Explore the philosophy of and principles of harm reduction in relation to homeless services

2. Recognize harm reduction as more than a substance use intervention

3. Identify constructs of the client-centered, non-judgmental approach

4. Understand fundamental principles of community-based harm reduction services

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HOUSING FIRST

The story of Housing First is presented, tracking Los Angeles' evolution of homeless services. Housing first principles are discussed, and challenges with its implementation debated.

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Learning Objectives

1. Define Housing First, and distinguish it from housing readiness

2. Recognize harm reduction as more than a substance use intervention

3. Identify constructs of the client-centered, non-judgmental approach

4. Understand fundamental principles of community-based harm reduction services

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MOTIVATIONAL INTERVIEWING Part 1

This part 1 of a 2 part training will start off the exploration of the Process of M.I. by focusing in on key tools, approaches and mindsets associated with the first two steps - Engaging & Focusing.  By practicing the OARS tools throughout, participants will have many chances to test out their approach, fine tune certain techniques and learn from one another's example.  

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Learning Objectives

1. Be able to name the stages within the Process of Motivational Interviewing

2. Practice using each of the OARS tools as they relate to the stages within the Process of Motivational Interviewing

3. Develop an in-depth understanding of the first two Stages in the Process of Motivational Interviewing

4. Apply principles to live, interactive scenarios to develop individual strengths and styles

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MOTIVATIONAL INTERVIEWING Part 2

This part 2 of a 2 part training continues the journey of the Process of M.I. by focusing in on key tools, approaches and mindsets associated with the last two steps - Evoking & Planning.  This training will apply these techniques to examples within case management and ask participants to explore how M.I. can make case planning more successful and impactful.

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Learning Objectives

1. Be able to identify the Stages of Change

2. Practice exploring examples of when and how to use Motivational Interviewing with clients

3. Apply OARS to roleplays and scenarios to develop individual strengths and styles

4. Develop an in-depth understanding of the last two Stages in the Process of Motivational Interviewing

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TRAUMA INFORMED CARE Part 1

This part 1 of a 2 part training will explore the definition of trauma, how it impacts our lives long after we experienced any type of trauma, and best practices for working with trauma-impacted individuals.

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Learning Objectives

1. Establish a common definition of what trauma is and how prevalent it is

2. Understand how trauma impacts individuals in the short-term and long-term

3. Explore how clients may respond to or experience case management based on trauma

4. Discuss the Principles of Trauma Informed Care as a best practice

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TRAUMA INFORMED CARE Part 2

This part 2 of a 2 part training will continue the conversation of trauma and trauma-impacted individuals by further exploring practices through scenario & roleplay activities. as well as start to look at how trauma impacts whole communities and environments and how to enact change on a larger scale.

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Learning Objectives

1. Look at how trauma impacts communities and environments

2. Explore organizational approaches to Trauma Informed Care

3. Practice applying the Principles to all levels of client interaction

4. Understand the importance of self-care & community-care as a Trauma Informed practice

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TRAUMA INFORMED DE-ESCALATION

This training will explore working with escalated individuals in a way that builds empathy, understanding and a trauma-informed approach.  Participants will not only explore what factors may lead to an escalated incident, but also how to engage with another person in a way to help them feel heard and understood.

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Learning Objectives

1. Understand precipitating factors leading up to escalated incidents

2. Explore what it means to avoid labeling behaviors

3. Practice awareness of non-verbal communication and its impact on de-escalation

4. Learn about limit-setting and active listening

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OVERDOSE PREVENTION

This training will give participants an opportunity to learn about recognizing an overdose, harm reduction approaches as well as how to administer Narcan to reverse an active overdose.

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Learning Objectives

1. Identify commonly used opioids/opiates & their physiological effects

2. Become familiar with overdose risk factors and prevention tools

3. Identify an overdose emergency

4. Understand how to use Narcan/Naloxone to reverse an overdose

 

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5 - DAY COHORT BASED TRAINING

Every training listed below includes a 7 hour training day - $10,500/cohort - 20 person minimum, 30 person maximum

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CURRICULUM 1 - CASE MANAGEMENT & SYSTEMS NAVIGATION

This training intended for new staff (less than 6 months) in any role (outreach, case managers, housing navigators, etc) within homeless services to explore and understand best practices and available resources in Los Angeles County.

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CURRICULUM 2 - CASE MANAGEMENT & SYSTEMS NAVIGATION

This training is intended for experienced staff (1 year+) in any role (outreach, case managers, housing navigators, etc) within homeless services to dive deeper into best practices and how they may look in application on a day-to-day basis.

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CURRICULUM 3 - SUPERVISORY TRAINING FOR HOMELESS SERVICES

This training is intended for supervisors within homeless services to explore how to best support staff working in homeless services.  This training goes over leadership, being a supervisor, Evidence Based Practices and opportunities to practice group supervision.

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10 - DAY COHORT BASED TRAINING

Every training listed below includes a 7 hour training day - 

$1,150/person - 25 person maximum per cohort

 

CASE MANAGEMENT TRAINING

This cohort is best suited for Intensive Case Managers (ICMS) but can be taken by any service provider that is interested to take an in-depth training on working with trauma-impacted individuals, those experiencing homelessness and Evidence Based Practices.

Module 01 (The Landscape of Homelessness in Los Angeles)

Module 02 (Homeless Services Case Management Core Functions - Part 1)

Module 03 (Homeless Services Case Management Core Functions - Part 2)

Module 04 (Cultural Competency & Ethics)

Module 05 (Effective Practices - Part 1)

Module 06 (Effective Practices - Part 2)

Module 07 (Housing)

Module 08 (Mainstream Benefits & System Navigation) 

Module 09 (Health: Medical, Mental Health, & Substance use)  

Module 10 (Thriving in Community)